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Dave Berry from the Miami Herald . . . We found this too funny not to share with you!
by: Mickey
June 20, 2006
From Dave Berry's Very Funny Blog:
BE ADVISED
In this blog's experience, it is easier to remortgage a home than to cancel an America OnLineOrElse account.
UPDATE: OK, here is why I say that:
I called the number they tell you to call if you want to cancel (although they do not make this number easy to find) and I went through the usual two or three or six dozen voicemail prompt/response exchanges with the sweet-sounding recorded voicemail lady, the only glitch there being when she asked me to confirm that I am, in fact, me, by telling her where I was born, which I did, and she TOLD ME I WAS WRONG, as if SHE knew something about where I was born that I DON'T know.
Anyway, I finally got through to a human, of sorts, a very agreeable guy named Jay who was sorry that I wanted to cancel but eager to be Helpful, as in "I can help you with that." His helpfulness took the form of asking me 183 different ways if I didn't want to in fact KEEP AmericaOnLineOrElse, as if I had gone through all that hassle with the sweet-sounding recorded voicemail lady for the sheer fun of it. I answered "no" in a dull monotone every time, until Jay finally gave up on Helping and said he would actually cancel my account. Then there was much waiting and pausing and putting-on-hold and talk of computer problems, and even a few more pitches to keep AmericaOnLineOrElse, until FINALLY Jay said he was going to give me my cancellation confirmation number, and then he put me on hold, and then....
...and then a voice came on saying, "If you'd like to make a call, please..."
AAAAAAAAAARRRRRRRRRRRRRRRRRRGGGGGGGGGGGHHHHHHHHHHHH
So I don't know that I have, in fact, canceled my acount. The only way to know for sure would be to call back, and right now I do not have the strength.
Say, do you think....
Posted by Dave (Berry) on June 16, 2006 at 04:47 PM
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